Krissie Shelley — Senior Product Designer
I make complicated systems easier for people to use — by listening to customers, teams, and engineers, finding where things get difficult, and building practical improvements.
I like to understand an experience from every side before I change it.
My background combines product design, website development, and direct customer support. I've answered live chats, sat with support staff, and talked with field-sales teams about their day — and that's usually where the real problems show up.
From there I work with product and engineering to create practical improvements — clearer dashboards, simpler workflows, a support hub people can actually find answers in. I enjoy staying involved from the first questions through working prototypes and ongoing improvements.
Prototypes that run, so the hard questions surface early.

Prototype 01 · Agentic learning
FrizzleNet
A place-based learning agent that turns a family's real surroundings into guided activities — built as a working, deployed prototype rather than a deck.
What it taught me
01 — Uncertainty & fallbacks
Sparse location data and vague requests are normal, not edge cases. The agent offers a safe default activity and asks one clarifying question instead of guessing or stalling.
02 — Human review & permissions
The parent stays in charge. Suggestions are proposals — adults approve, swap, or skip each activity before anything is shown to a child.
03 — Pacing & cognitive load
A live load gauge showed that fewer, calmer steps beat clever ones. Speed of response mattered more than depth of reasoning for this context.
More prototypes in progress — each documented with what it tested, what broke, and what changed.
Designing for the moments the model gets it wrong.
Uncertainty & failure states
I design the path for when the model is unsure, slow, or wrong — so trust survives the bad moments.
- Confidence cues and plain-language caveats
- Graceful fallbacks when data or the model fails
- Clarifying questions instead of confident guesses
- Easy retry, edit, and undo
Permissions & human review
Agents should earn autonomy. I define when the system suggests, when it asks, and when it may act.
- Approval gates before consequential actions
- Tiered permissions for what an agent can touch
- Reviewable diffs and clear audit trails
- Always-visible override and stop controls
Fast experiments are only useful if you know what it takes to ship.
Years of shipping audit, compliance, and analytics platforms — permissions, data governance, edge cases, accessibility — are what keep my rapid AI concepts grounded in how real products behave in production.
A working history across studios, startups, and enterprise.
- 2023 —
Naturally Human Designs — Founder & Product Designer
Independent design and technology practice continuing my freelance client work.
- Help clients clarify ideas, understand their users, and improve websites, software, and business workflows.
- Bring research, interaction design, content, and implementation together across customer-facing experiences and internal tools.
- Create designs and working prototypes with Figma and Lovable so clients can explore and refine ideas.
- Continue established client relationships, including Vet-Ray by Sedecal and separate product engagements with Blubrry Podcast Services.
- Vet-Ray by Sedecal: build and maintain the company’s website, continuing a relationship that began with a logo project in 2003.
- Vet-Ray: built a quote-request cart that lets visitors collect products and submit requests that create Leads in Salesforce, and integrated support submissions with Salesforce to create Cases.
- Vet-Ray: answered website live chats and worked with support staff to understand where customers struggled, then used that understanding to create a support hub and knowledge base with a clear phone tree and searchable resources.
- Vet-Ray: design trade show displays and most brochures and branding materials; write content for advertisements, brochures, and the website.
- 2022 — 2023
SalesRabbit — Senior Product Designer
B2B software supporting field-sales organizations.
- Designed internal and customer-facing workflows for pipeline management, integrations, and configuration.
- Conducted qualitative research with field-sales organizations to understand daily work and identify friction.
- Created interactive prototypes that helped stakeholders and engineers evaluate requirements and refine product behavior.
- Contributed design and prototyping to the transition from legacy experiences to a React-based platform.
- Worked with product management and engineering to balance user needs, technical constraints, and consistent interaction patterns.
- 2019 — 2021
Suralink — UX Designer
Enterprise software for audit requests and secure document collaboration.
- Designed workflows for document exchange, requests, permissions, task status, and collaboration between accounting firms and their clients.
- Created dashboards that helped people understand audit progress and identify their next steps.
- Established the organization’s first unified design system and component library in Figma.
- Created interface designs and interactive prototypes to explore workflows and communicate product behavior.
- Collaborated with product and engineering throughout planning and delivery.
- 2014 — 2019
Nav Technologies — Senior Product Designer
Financial technology helping small-business owners understand business credit and financing options.
- Designed dashboards, financial calculators, credit-monitoring tools, and other data-rich product experiences.
- Made complicated financial information easier to understand through clear explanations, information design, and actionable next steps.
- Created designs and prototypes to help teams explore workflows and evaluate potential improvements.
- Partnered with product, engineering, analytics, marketing, and business stakeholders to improve customer experiences.
- 2012 — 2014
EmployeeReferrals.com — UI & Marketing Designer
- Created product interface designs and prototypes.
- Designed the company logo, trade show materials, and marketing collateral.
- 2000 — 2023
Independent Consulting — Independent Designer & Developer
Freelance client work alongside full-time employment. Continued through Naturally Human Designs following incorporation.
- Designed and maintained websites and provided branding, marketing content, and client IT support.
- Built websites using HTML, CSS, and other web technologies, adapting tools to the needs of each project.
- Provided early product guidance, design, and prototyping for clients exploring new ideas.
- Built repeat client relationships, including Vet-Ray by Sedecal beginning in 2003 and Blubrry Podcast Services beginning in 2019.
- Blubrry Podcast Services: provided early product guidance and MVP design across separate engagements, including analytics dashboards and product experiences for podcast creators.
- FarmRaise: designed and prototyped agricultural grant-application workflows to make complex requirements easier for farmers to navigate.
- 2026
FrizzleNet — AI Agent Capstone Project
Built using Google Agent Development Kit and Google Antigravity as the capstone for the Google and Kaggle AI Agents Intensive (completed July 2026).
- Designed and built an application that helps parents find free educational activities based on their available time, energy, and preference to stay home or explore.
- Combined local-resource search with activity guidance to reduce planning effort.
What I bring into every engagement.
01 — Product design
- User research
- Workflow mapping
- Information architecture
- Interaction design
- Visual design
- Usability testing
- Prototyping
- Design systems
02 — Collaboration
- Client discovery
- Stakeholder facilitation
- Requirements clarification
- Working with product & engineering teams
03 — Web & technical work
- Website development & maintenance
- HTML
- CSS
- Website-to-Salesforce integrations
- Knowledge bases
- Client IT support
04 — Current tools
- Figma
- Lovable
- Affinity
- Sublime Text
- GitHub
- AntiGravity
- Google Cloud
05 — A nod to the past
- Adobe Creative Suite
- Sketch
- InVision
- ColdFusion
- Dreamweaver
06 — Professional development
- Google & Kaggle AI Agents Intensive — completed July 2026
07 — Let's talk
Let's build
something.
West Valley City, UT · Open to remote and hybrid opportunities



