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Senior Product Designer · West Valley City, Utah

Krissie Shelley — Senior Product Designer

I make complicated systems easier for people to use — by listening to customers, teams, and engineers, finding where things get difficult, and building practical improvements.

01A note from Krissie

I like to understand an experience from every side before I change it.

My background combines product design, website development, and direct customer support. I've answered live chats, sat with support staff, and talked with field-sales teams about their day — and that's usually where the real problems show up.

From there I work with product and engineering to create practical improvements — clearer dashboards, simpler workflows, a support hub people can actually find answers in. I enjoy staying involved from the first questions through working prototypes and ongoing improvements.

02Working prototypes

Prototypes that run, so the hard questions surface early.

FrizzleNet place-based learning agent prototype

Prototype 01 · Agentic learning

FrizzleNet

Read case

A place-based learning agent that turns a family's real surroundings into guided activities — built as a working, deployed prototype rather than a deck.

What it taught me

01 — Uncertainty & fallbacks

Sparse location data and vague requests are normal, not edge cases. The agent offers a safe default activity and asks one clarifying question instead of guessing or stalling.

02 — Human review & permissions

The parent stays in charge. Suggestions are proposals — adults approve, swap, or skip each activity before anything is shown to a child.

03 — Pacing & cognitive load

A live load gauge showed that fewer, calmer steps beat clever ones. Speed of response mattered more than depth of reasoning for this context.

Try the live demo Kaggle × Google AI Agents Capstone · 2026

More prototypes in progress — each documented with what it tested, what broke, and what changed.

03How I design AI

Designing for the moments the model gets it wrong.

Uncertainty & failure states

I design the path for when the model is unsure, slow, or wrong — so trust survives the bad moments.

  • Confidence cues and plain-language caveats
  • Graceful fallbacks when data or the model fails
  • Clarifying questions instead of confident guesses
  • Easy retry, edit, and undo

Permissions & human review

Agents should earn autonomy. I define when the system suggests, when it asks, and when it may act.

  • Approval gates before consequential actions
  • Tiered permissions for what an agent can touch
  • Reviewable diffs and clear audit trails
  • Always-visible override and stop controls
04Shipped product judgment

Fast experiments are only useful if you know what it takes to ship.

Years of shipping audit, compliance, and analytics platforms — permissions, data governance, edge cases, accessibility — are what keep my rapid AI concepts grounded in how real products behave in production.

05Curriculum vitae

A working history across studios, startups, and enterprise.

  1. 2023 —

    Naturally Human Designs — Founder & Product Designer

    Independent design and technology practice continuing my freelance client work.

    • Help clients clarify ideas, understand their users, and improve websites, software, and business workflows.
    • Bring research, interaction design, content, and implementation together across customer-facing experiences and internal tools.
    • Create designs and working prototypes with Figma and Lovable so clients can explore and refine ideas.
    • Continue established client relationships, including Vet-Ray by Sedecal and separate product engagements with Blubrry Podcast Services.
    • Vet-Ray by Sedecal: build and maintain the company’s website, continuing a relationship that began with a logo project in 2003.
    • Vet-Ray: built a quote-request cart that lets visitors collect products and submit requests that create Leads in Salesforce, and integrated support submissions with Salesforce to create Cases.
    • Vet-Ray: answered website live chats and worked with support staff to understand where customers struggled, then used that understanding to create a support hub and knowledge base with a clear phone tree and searchable resources.
    • Vet-Ray: design trade show displays and most brochures and branding materials; write content for advertisements, brochures, and the website.
  2. 2022 — 2023

    SalesRabbit — Senior Product Designer

    B2B software supporting field-sales organizations.

    • Designed internal and customer-facing workflows for pipeline management, integrations, and configuration.
    • Conducted qualitative research with field-sales organizations to understand daily work and identify friction.
    • Created interactive prototypes that helped stakeholders and engineers evaluate requirements and refine product behavior.
    • Contributed design and prototyping to the transition from legacy experiences to a React-based platform.
    • Worked with product management and engineering to balance user needs, technical constraints, and consistent interaction patterns.
  3. 2019 — 2021

    Suralink — UX Designer

    Enterprise software for audit requests and secure document collaboration.

    • Designed workflows for document exchange, requests, permissions, task status, and collaboration between accounting firms and their clients.
    • Created dashboards that helped people understand audit progress and identify their next steps.
    • Established the organization’s first unified design system and component library in Figma.
    • Created interface designs and interactive prototypes to explore workflows and communicate product behavior.
    • Collaborated with product and engineering throughout planning and delivery.
  4. 2014 — 2019

    Nav Technologies — Senior Product Designer

    Financial technology helping small-business owners understand business credit and financing options.

    • Designed dashboards, financial calculators, credit-monitoring tools, and other data-rich product experiences.
    • Made complicated financial information easier to understand through clear explanations, information design, and actionable next steps.
    • Created designs and prototypes to help teams explore workflows and evaluate potential improvements.
    • Partnered with product, engineering, analytics, marketing, and business stakeholders to improve customer experiences.
  5. 2012 — 2014

    EmployeeReferrals.com — UI & Marketing Designer

    • Created product interface designs and prototypes.
    • Designed the company logo, trade show materials, and marketing collateral.
  6. 2000 — 2023

    Independent Consulting — Independent Designer & Developer

    Freelance client work alongside full-time employment. Continued through Naturally Human Designs following incorporation.

    • Designed and maintained websites and provided branding, marketing content, and client IT support.
    • Built websites using HTML, CSS, and other web technologies, adapting tools to the needs of each project.
    • Provided early product guidance, design, and prototyping for clients exploring new ideas.
    • Built repeat client relationships, including Vet-Ray by Sedecal beginning in 2003 and Blubrry Podcast Services beginning in 2019.
    • Blubrry Podcast Services: provided early product guidance and MVP design across separate engagements, including analytics dashboards and product experiences for podcast creators.
    • FarmRaise: designed and prototyped agricultural grant-application workflows to make complex requirements easier for farmers to navigate.
  7. 2026

    FrizzleNet — AI Agent Capstone Project

    Built using Google Agent Development Kit and Google Antigravity as the capstone for the Google and Kaggle AI Agents Intensive (completed July 2026).

    • Designed and built an application that helps parents find free educational activities based on their available time, energy, and preference to stay home or explore.
    • Combined local-resource search with activity guidance to reduce planning effort.
06Capabilities

What I bring into every engagement.

01 — Product design

  • User research
  • Workflow mapping
  • Information architecture
  • Interaction design
  • Visual design
  • Usability testing
  • Prototyping
  • Design systems

02 — Collaboration

  • Client discovery
  • Stakeholder facilitation
  • Requirements clarification
  • Working with product & engineering teams

03 — Web & technical work

  • Website development & maintenance
  • HTML
  • CSS
  • Website-to-Salesforce integrations
  • Knowledge bases
  • Client IT support

04 — Current tools

  • Figma
  • Lovable
  • Affinity
  • Sublime Text
  • GitHub
  • AntiGravity
  • Google Cloud

05 — A nod to the past

  • Adobe Creative Suite
  • Sketch
  • InVision
  • ColdFusion
  • Dreamweaver

06 — Professional development

  • Google & Kaggle AI Agents Intensive — completed July 2026

07 — Let's talk

Let's build
something.

linkedin.com/in/krissieshelley

West Valley City, UT · Open to remote and hybrid opportunities