Krissie / Product Designer
Krissie Shelley — Senior Product Designer
I make complicated systems easier for people to use — by listening to customers, teams, and engineers, finding where things get difficult, and building practical improvements.
I like to understand an experience from every side before I change it.
My background combines product design, website development, and direct customer support. I've answered live chats, sat with support staff, and talked with field-sales teams about their day — and that's usually where the real problems show up.
From there I work with product and engineering to create practical improvements — clearer dashboards, simpler workflows, a support hub people can actually find answers in. I enjoy staying involved from the first questions through working prototypes and ongoing improvements.
Prototypes that run, so the hard questions surface early.

Prototype 01 · Agentic learning
FrizzleNet
FrizzleNet is an agentic AI companion built on Google's Agent Development Kit that turns "what should we do today?" into a five-second answer — matched to the family's location, the child's developmental stage, and whatever supplies are already in the recycling bin. Built in two weeks for the Kaggle Vibe Coding Intensive, it explores what happens when AI is designed to reduce screen time instead of capture it
More prototypes in progress — each documented with what it tested, what broke, and what changed.
Designing for the moments the model gets it wrong.
Uncertainty & failure states
I design the path for when the model is unsure, slow, or wrong — so trust survives the bad moments.
- Confidence cues and plain-language caveats
- Graceful fallbacks when data or the model fails
- Clarifying questions instead of confident guesses
- Easy retry, edit, and undo
Permissions & human review
Agents should earn autonomy. I define when the system suggests, when it asks, and when it may act.
- Approval gates before consequential actions
- Tiered permissions for what an agent can touch
- Reviewable diffs and clear audit trails
- Always-visible override and stop controls
Fast experiments are only useful if you know what it takes to ship.
Years of shipping audit, compliance, and analytics platforms — permissions, data governance, edge cases, accessibility — are what keep my rapid AI concepts grounded in how real products behave in production.
A working history across studios, startups, and enterprise.
- 2023 —
Naturally Human Designs — Founder & Product Designer
Independent design and technology practice continuing my freelance client work.
- Help clients clarify ideas, understand their users, and improve websites, software, and business workflows.
- Bring research, interaction design, content, and implementation together across customer-facing experiences and internal tools.
- Create designs and working prototypes with Figma and Lovable so clients can explore and refine ideas.
- Continue established client relationships, including Vet-Ray by Sedecal and separate product engagements with Blubrry Podcast Services.
- Vet-Ray by Sedecal: build and maintain the company’s website, continuing a relationship that began with a logo project in 2003.
- Vet-Ray: built a quote-request cart that lets visitors collect products and submit requests that create Leads in Salesforce, and integrated support submissions with Salesforce to create Cases.
- Vet-Ray: answered website live chats and worked with support staff to understand where customers struggled, then used that understanding to create a support hub and knowledge base with a clear phone tree and searchable resources.
- Vet-Ray: design trade show displays and most brochures and branding materials; write content for advertisements, brochures, and the website.
- 2022 — 2023
SalesRabbit — Senior Product Designer
B2B software supporting field-sales organizations.
- Designed internal and customer-facing workflows for pipeline management, integrations, and configuration.
- Conducted qualitative research with field-sales organizations to understand daily work and identify friction.
- Created interactive prototypes that helped stakeholders and engineers evaluate requirements and refine product behavior.
- Contributed design and prototyping to the transition from legacy experiences to a React-based platform.
- Worked with product management and engineering to balance user needs, technical constraints, and consistent interaction patterns.
- 2019 — 2021
Suralink — UX Designer
Enterprise software for audit requests and secure document collaboration.
- Designed workflows for document exchange, requests, permissions, task status, and collaboration between accounting firms and their clients.
- Created dashboards that helped people understand audit progress and identify their next steps.
- Established the organization’s first unified design system and component library in Figma.
- Created interface designs and interactive prototypes to explore workflows and communicate product behavior.
- Collaborated with product and engineering throughout planning and delivery.
- 2014 — 2019
Nav Technologies — Senior Product Designer
Financial technology helping small-business owners understand business credit and financing options.
- Designed dashboards, financial calculators, credit-monitoring tools, and other data-rich product experiences.
- Made complicated financial information easier to understand through clear explanations, information design, and actionable next steps.
- Created designs and prototypes to help teams explore workflows and evaluate potential improvements.
- Partnered with product, engineering, analytics, marketing, and business stakeholders to improve customer experiences.
- 2012 — 2014
EmployeeReferrals.com — UI & Marketing Designer
- Created product interface designs and prototypes.
- Designed the company logo, trade show materials, and marketing collateral.
- 2000 — 2023
Independent Consulting — Independent Designer & Developer
Freelance client work alongside full-time employment. Continued through Naturally Human Designs following incorporation.
- Designed and maintained websites and provided branding, marketing content, and client IT support.
- Built websites using HTML, CSS, and other web technologies, adapting tools to the needs of each project.
- Provided early product guidance, design, and prototyping for clients exploring new ideas.
- Built repeat client relationships, including Vet-Ray by Sedecal beginning in 2003 and Blubrry Podcast Services beginning in 2019.
- Blubrry Podcast Services: provided early product guidance and MVP design across separate engagements, including analytics dashboards and product experiences for podcast creators.
- FarmRaise: designed and prototyped agricultural grant-application workflows to make complex requirements easier for farmers to navigate.
- 2026
FrizzleNet — AI Agent Capstone Project
Built using Google Agent Development Kit and Google Antigravity as the capstone for the Google and Kaggle AI Agents Intensive (completed July 2026).
- Designed and built an application that helps parents find free educational activities based on their available time, energy, and preference to stay home or explore.
- Combined local-resource search with activity guidance to reduce planning effort.
What I bring into every engagement.
01 — Product design
- User research
- Workflow mapping
- Information architecture
- Interaction design
- Visual design
- Usability testing
- Prototyping
- Design systems
02 — Collaboration
- Client discovery
- Stakeholder facilitation
- Requirements clarification
- Working with product & engineering teams
03 — Web & technical work
- Website development & maintenance
- HTML
- CSS
- Website-to-Salesforce integrations
- Knowledge bases
- Client IT support
04 — Current tools
- Figma
- Lovable
- Affinity
- Sublime Text
- GitHub
- AntiGravity
- Google Cloud
05 — A nod to the past
- Adobe Creative Suite
- Sketch
- InVision
- ColdFusion
- Dreamweaver
06 — Professional development
- Google & Kaggle AI Agents Intensive — completed July 2026
07 — Let's talk
Let's build
something.
West Valley City, UT · Open to remote and hybrid opportunities



